Privacy Policy
Last updated: March 2026
1. Introduction
Masti Productions ("we", "us", or "our") is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
2. Information We Collect
We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include:
- Name and contact information (email address, phone number)
- Payment information (processed securely through PayFast)
- Event preferences and booking history
- Communications you send to us
- Device and browser information collected automatically
3. How We Use Your Information
We use the information we collect to:
- Process your ticket purchases and send confirmations
- Send you event updates and promotional communications (with your consent)
- Improve our services and develop new features
- Respond to your inquiries and provide customer support
- Comply with legal obligations under South African law
- Manage your reward points and loyalty benefits
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Payment processors (PayFast) to complete transactions
- Event venues when required for entry verification
- Service providers who assist in our operations
- Law enforcement when required by South African law
5. Data Security
We implement appropriate technical and organisational security measures to protect your personal information as required by POPIA. Payment information is encrypted and processed securely through PayFast. We use Firebase for secure data storage with industry-standard encryption. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Your Rights Under POPIA
Under the Protection of Personal Information Act, you have the right to:
- Access and receive a copy of your personal data
- Request correction of inaccurate or incomplete data
- Request deletion of your data (subject to legal requirements)
- Object to the processing of your personal information
- Opt-out of marketing communications at any time
- Lodge a complaint with the Information Regulator
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Transaction records are kept for the period required by South African tax legislation.
8. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: